Purchase & Refund Policy

1. What We Sell

astro.how sells online astrology courses and AI credit packs. See the pricing page for contents and prices.
Courses and credit packs are one-time purchases, not subscriptions. They do not renew or bill you on a recurring basis.
Purchased courses can be accessed without limit and without expiration. Each AI reply uses 1 credit, and credits never expire.
Before buying, you can register for free to take the Quick Start course and use your sign-up AI credits, so you can see how the courses work.

All products are digital and delivered online. Nothing is shipped, and there are no export restrictions.
Courses and credits are added to your account as soon as payment completes; sign in to use them.
If your purchase is not active within 30 minutes of a successful payment, please email support.

You can pay in US dollars (USD), New Taiwan dollars (TWD), Hong Kong dollars (HKD) or Chinese yuan (CNY); switch currency on the pricing page.
USD prices exclude tax; any applicable tax is added at checkout based on your location. TWD and HKD prices include tax.
Payments are processed by Stripe. For payments in US dollars, New Taiwan dollars or Hong Kong dollars, Stripe is the merchant of record and handles applicable taxes; for payments in Chinese yuan, astro.how is the merchant, and you can pay by card or Alipay. Payments in New Taiwan dollars can also be made with LINE Pay, which processes the payment while astro.how is the merchant.

Within 7 days of payment, you can get a full refund on any course or credit pack, for any reason, even if you have started the course.
When refunded, the purchased course access is removed.
The credits that came with or were bought in that purchase are deducted from your credit balance, down to a balance of 0. You are never charged for credits you have already used.
Refunding a course that includes other series (such as Advanced Astrology) also removes the series it includes; courses you bought separately are not affected.

Purchases are generally not refundable more than 7 days after payment.
Duplicate charges, or purchases you cannot use because of a problem on our side that we cannot fix, are fully refunded regardless of the 7-day limit.

Email support@astro.how with your account email, what you bought, and the payment date.
We reply within 3 business days.
Refunds go back to your original payment method. Timing depends on your bank or payment provider, usually 5–10 business days.

For questions about purchases, activation or refunds, email support@astro.how. See the Terms of Service for other rules.